Пользуясь мембершип накопала вот что на тему легал райтс -может пригодится. Немного не по вашей теме но суть примерно такая же наверно
Letters about services
Use these draft letters as a guide when you need to put your complaint about services in writing.
Letter regarding poor workmanship
[Date]
Dear ...
[Address and job number if there is one]
On
[date] you carried out the following work for me
. [Describe].
The work is unsatisfactory because
[describe].
You have an obligation to carry out work you do with reasonable skill and to an acceptable standard. You have not met these legal requirements.
I am happy to give you 14 days to put matters right but in the meantime I will be withholding the payment of your account.
Please contact me to arrange a convenient time to have the remedial work done.
Yours sincerely
[h=3]Point of Law[/h]Work done by tradespeople - be they builders, plumbers, electricians, mechanics, hairdressers or whoever - must be carried out with reasonable skill and competence. If the work is not, then the
Consumer Guarantees Act says you can ask the person who did the job to fix it at no cost to you. If they can't or won't, then you can employ others and claim the cost from the original tradesperson.
