Silver Fern Job Search Visa this year?
Like previous years, the Silver Fern Job Search quota of 300 people filled extremely quickly. There were roughly 4000 people logged on to apply at the same time. However, the part of the system that is supposed to automatically stop people progressing to the payment section of the website once the quota is full did not work. Instead our IT team manually turned off the quota as soon as they realised the quota had filled, about two minutes after the quota opening.
We are resolving this problem with our IT vendors to identify why this problem occurred and to prevent it happening again.
How many people were affected?
About 330 people paid for a Silver Fern Job Search Visa after the quota was full. Roughly a further 100 were in the payment section but had not paid when the quota was manually closed. Customers in the payment section would have received an error message and not been able to lodge their payment.
What will happen to the people who are affected?
The people who have already paid have received an email advising them that unfortunately they have not obtained a place. They will receive a full refund of the fee to their credit card. This is being processed on Tuesday and will appear in accounts on Wednesday.
We have not been able to identify the clients who were in the payment section but could not complete payment. There is a message on the Silver Fern Job Search page (
Silver Fern Job Search Visa) explaining the situation for them.
How did INZ identify which people fell within the quota out of the people out of the people who paid?
INZ obtained the exact time that each payment was confirmed from the payment system. We used this to determine the first 300 applicants with confirmed payments. Those whose payments were confirmed after this point were sent emails to let them know that unfortunately they were unsuccessful.
Is this related to the other error with Silver Fern this year which caused the scheme to be delayed by one week?
The earlier error was related to people creating and editing applications, whereas this error was with the submitting and payment of applications. We believe they are unrelated, but our IT team is looking into both.
Why did the original email that people received confirming a place come from a different email address and contain a different client number to the email they received later explaining the error?
The first email is automatically sent once payment has been processed. This comes from an email address for automated emails and refers to the client number generated by the immigration IT system. This is the client number that should be used as reference when dealing with INZ by phone or email.
The second email advising of the error came from an address that INZ uses to send communications to clients. We could not use the same email address because this would involve reprogramming our system and would have taken more time. The client number in this email actually refers to a number generated by the payment system (which is not part of INZ’s system) because, as discussed above, the payment data was used to find out who fell within the quota.
My apologies for the confusion and trouble this has caused.
Мне такое не пришло, скопировал с английского форума.